Frequently Asked Questions
General Questions
What makes Madison Ash different?
We specialise in luxury garden furniture that combines premium materials, contemporary design, and exceptional craftsmanship. Every collection is carefully selected to provide lasting comfort, durability, and timeless style.
Is your furniture suitable for the UK climate?
Yes. Our outdoor furniture is made from weather-resistant materials including powder-coated aluminium, synthetic rattan, and premium outdoor rope, making it ideal for year-round use in UK gardens and patios.
Do your products require assembly?
Some products require minimal assembly. Full instructions and assembly information are provided on the individual product pages.
Can I get help choosing the right furniture?
Absolutely. Our team is happy to help you choose the best outdoor furniture based on your space, style, and seating requirements.
How can I contact your team?
You can contact us via our Contact Us page, email, or telephone. We'll be happy to answer any questions before or after your purchase.
Outdoor Dining Sets
How many people do your dining sets seat?
Our collection includes outdoor dining sets for four, six, and larger groups, making them ideal for family meals and entertaining.
Are dining chair cushions included?
Selected outdoor dining sets include premium cushions. Please check the product description for full details.
Can outdoor dining sets stay outside all year?
Yes. Our outdoor dining furniture is designed for outdoor use, although we recommend using protective covers when not in use.
What materials are your dining sets made from?
Our collections feature durable aluminium frames, premium outdoor rope, and weather-resistant synthetic rattan.
Which outdoor dining set is best for entertaining?
Our 6-seater outdoor dining sets are ideal for hosting family meals, barbecues, and outdoor gatherings.
Outdoor Sofa Sets
Are your outdoor sofa sets weather-resistant?
Yes. Our outdoor sofa sets are built using weather-resistant materials suitable for year-round outdoor use.
Are cushions included?
Yes. Selected collections include deep-filled outdoor cushions for maximum comfort.
Can I leave cushions outside?
We recommend storing cushions indoors or in a waterproof storage box during prolonged wet weather.
Is synthetic rattan easy to maintain?
Yes. Simply clean your rattan furniture with warm water, mild soap, and a soft cloth.
Which sofa set should I choose?
Choose a sofa set based on your available outdoor space and how many people you regularly entertain.
Garden Parasols
Does the parasol include a base?
Some parasols require a separate base. Please refer to the product page before purchasing.
Are your parasols weather-resistant?
Yes. Our garden parasols are designed for everyday outdoor use.
How do I choose the right parasol?
Choose a parasol that provides enough shade for your outdoor dining or seating area while fitting comfortably within your available space.
Can I leave my parasol outside?
Yes, but we recommend closing it during windy conditions and storing it safely when not in use.
How do I clean a parasol?
Clean the canopy and frame with warm water, mild soap, and a soft cloth. Allow it to dry completely before storing.
Orders, Delivery & Returns
How long does delivery take?
Delivery times vary depending on the product. Estimated lead times are displayed on each product page, and we'll keep you updated throughout your order.
Do you deliver across the UK?
Yes. We deliver throughout mainland UK
Can I amend or cancel my order?
If your order has not yet been dispatched, please contact our customer support team as soon as possible. We'll do our best to accommodate any changes.
What is your returns policy?
If you wish to return an item, please refer to our Returns Policy for full details, eligibility, and return instructions. If you have any questions, our team is happy to help.
Do your products come with a warranty?
Yes. Selected products include a manufacturer's warranty covering manufacturing defects. Please refer to the individual product page for warranty information or contact us for further assistance.
Still Need Help?
Can't find the answer you're looking for? Our friendly team is here to help with product recommendations, delivery enquiries, and after-sales support. Get in touch with us, and we'll be happy to assist.